Frequently Asked Questions

Product Information

  • We currently supply cases for the iPhone 11 Pro Max, iPhone 12, 12 Pro, 12 Pro Max, 13, 13 Pro, 13 Pro Max, 14, 14 Pro and 14 Pro Max. Unfortunately we do not supply cases for other iPhone models or for Android devices at this time. However, we will likely supply more cases for other devices in the near future and offer a wider portfolio of exciting products to our customers as our business grows.

  • Yes, most glass or plastic screen protectors are compatible with our iPhone cases and shouldn’t extrude further than the protective lip on the case that runs around the screen.

  • Yes, our cases are designed to offer drop and scratch protection for your device. Our cases are drop tested from waist height (around one metre or three feet) onto a flat, hard surface such as wood or concrete and are able to protect your device from damage in most circumstances. Our iPhone cases also feature a raised lip around the screen and cameras to allow you to place your device down onto a hard surface without scratching it. Please note that whilst our cases offer significant impact and scratch protection to your device, we do not recommend that you perform a drop test at home as your device and CarbonShield case can become damaged from large enough impacts. Our cases do not make your device completely immune to damage so we recommend that you always take care of your device and your CarbonShield case. Please read our Product Care page for a guide on how to repair scratches and scuffs on the surface of carbon fibre.

  • Our cases are designed to be strong and durable and to protect your device; however, like any material, carbon fibre has its physical limits. A large enough impact or force can still cause unrepairable damage to your device and/or the CarbonShield case so we recommend that you always look after both. In the unfortunate event that your CarbonShield case does get scratched then don’t worry because we have found that more often than not, scratches and scuffs can be repaired relatively easily at home. For full instructions on how to assess the repairability of a scratch or scuff, and on how to carry out the repair process, please visit our Product Care page.

Orders, Shipping and Returns

  • We accept Apple Pay and most credit/debit cards including Mastercard, Visa and American Express.

  • For UK orders, if you have selected our free shipping service (Royal Mail Tracked 48) then your order will usually dispatch on the same or the very next working day and will typically take 2-3 working days to arrive. If you have paid extra for the Royal Mail Tracked 24 service then we aim to dispatch your item on the same working day for orders placed before 3pm (UK time) and the next working day for orders placed after 3pm (UK time) and you should receive your item within 24 hours of dispatch. For international orders, your item should arrive within 3-5 days of dispatch for European countries and 5-7 days for all other countries. Please note that orders can take longer than usual to arrive during busy periods such as Christmas or on bank holidays and that the shipping times quoted above are typical but are not guaranteed. For more information please read our Shipping and Returns Policy.

  • Yes, whilst we highly doubt that you will be unsatisfied with our products, if for any reason you wish to return an item to us then you can do so for up to 30 days after the original purchase date and receive a full refund. For full terms and conditions please see our Shipping & Returns Policy. If you wish to return an item then please use the contact page, providing us with your order details and we will send you instructions for return.

  • Each and every item we sell is inspected before it is dispatched to ensure that there is no damage. If you do receive a damaged item then please contact us to let us know and send us photos of the damaged product/packaging so we can submit a damaged items claims to Royal Mail and arrange a replacement for you.

Carbon Fibre

  • Carbon fibre (or carbon fiber if you are American) is an expensive material that is used in various applications such as racing cars, motorcycles, high-end bicycles, aircraft and even spacecraft. If you want to learn more about carbon fibre and how it is made then please click here.

  • Yes, our cases are made from real carbon fibre. Many other cheaper products are available that use a “carbon-look”, “carbon-design”, “carbon-pattern” or “carbon-effect” material which means they are just made from cheap plastic, or even a sticker, that looks very tacky and does not possess any of the physical or aesthetic properties of genuine carbon fibre.

  • Real carbon fibre can be easily distinguished from a fake carbon material by just quickly looking at it. If you hold a piece of real carbon fibre in your hand and rotate it under a light source you will notice that each carbon strand will shimmer and change colour from a deep black to a glistening silvery grey colour depending on the angle you hold it at. Fake carbon fibre does not do this and will just appear as a solid pattern that does not change colour or shimmer as you rotate it. This looks very cheap and nasty in our opinion and does not possess the same structural properties that genuine carbon fibre does. You will also notice that real carbon fibre is extremely lightweight and yet it feels unusually strong and stiff. You can also usually tell by price. Carbon fibre is an expensive material to produce. It costs about ten times the price of plastic so if you see a very cheap product that claims to be made from carbon fibre it is probably fake. Look out for words such as “carbon-pattern”, “carbon-design”, “carbon-effect” or “carbon-look” which typically means it is just a cheap plastic material or even a sticker that is meant to imitate genuine carbon fibre. It can sometimes be difficult to tell from an image on a screen whether your are looking at real or fake carbon fibre, that is why we have included videos of all of our products, on the product page, so you can see the shimmering, glistening effect that only real carbon fibre produces.

  • Weaved carbon fibre, usually just referred to as carbon fibre, is the more widely used type of carbon fibre. It is made from long strands of carbon filament which are weaved together into a fabric and then set into shape using a mould and which is then placed into an industrial oven called an autoclave which applies heat and pressure to harden the carbon. You will find this type of carbon fibre on many sports and racing vehicles such as F1 cars, MotoGP bikes and high-end bicycles.

    Forged carbon fibre is a newer and less widely used form of carbon fibre. It was originally developed by the supercar brand Lamborghini in 2008. Forged carbon fibre uses smaller pieces of carbon that are pressed into shape under high pressure to form a unique carbon matrix pattern. This gives it a more raw and natural look.

    Both forged and weaved carbon fibre types are extremely strong, lightweight and possess very similar physical properties. Please feel free to check out our product store to see images and videos of both the forged and weaved carbon fibre products that we offer. If you would like to read more, in-depth, about carbon fibre and how its made then please click here.